Privacy Policy

1. Introduction

Welcome to Reply ("we," "our," or "us"). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy explains our practices regarding data collection when you use our YouTube comment auto-reply service (the "Service").

By accessing or using Reply, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

• Google Account Information: When you authenticate with Google OAuth, we receive your Google account email, profile name, and profile picture.
• YouTube Channel Data: We access your YouTube channel information, including channel ID, channel name, and subscriber count.
• Reply Templates: Custom reply templates and keywords you create within the Service.
• Video Preferences: Settings you configure for individual videos, including auto-reply toggles and template selections.

2.2 Information We Collect Automatically

• YouTube Comments: We read comments on your videos to analyze and respond to them based on your configured keywords and templates.
• Usage Data: Information about how you interact with our Service, including pages visited, features used, and actions taken.
• Device Information: Browser type, operating system, device identifiers, and IP address for security and analytics purposes.
• Cookies: We use essential cookies to maintain your session and preferences.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, operate, and maintain the auto-reply functionality on your YouTube videos.
• Comment Analysis: To read and analyze comments on your videos to match them against your configured keywords.
• Reply Generation: To generate and post replies on your behalf using your configured templates.
• Account Management: To create and manage your Reply account, including authentication and authorization.
• Analytics: To provide you with insights about reply performance, engagement metrics, and usage statistics.
• Security: To detect, prevent, and address technical issues, fraud, and abuse.
• Communication: To send you important updates about the Service, including security alerts and policy changes.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With YouTube/Google: To interact with the YouTube API on your behalf for reading comments and posting replies.
• Service Providers: With trusted third-party service providers who assist us in operating the Service (e.g., hosting, analytics), bound by confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to users.
• With Your Consent: For any other purpose with your explicit consent.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit using TLS/SSL protocols
• Secure storage of OAuth tokens with encryption at rest
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to user data
• Rate limiting and request throttling to prevent abuse

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your data at any time. Upon account deletion:

• Your account information will be permanently deleted within 30 days
• OAuth tokens will be immediately revoked
• Reply templates and video settings will be permanently removed
• Aggregated, anonymized analytics data may be retained for service improvement

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Portability: Request transfer of your data to another service.
• Objection: Object to certain processing of your data.
• Revoke Access: Disconnect your Google account and revoke OAuth permissions at any time through your Google Account settings.

To exercise these rights, please contact us at privacy@reply.app or use the account settings within the Service.

8. YouTube API Services

Our Service uses YouTube API Services. By using Reply, you are also bound by the Google Privacy Policy: https://policies.google.com/privacy

You can revoke Reply's access to your YouTube data at any time via the Google security settings page: https://security.google.com/settings/security/permissions

9. Children's Privacy

Reply is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: