Privacy Policy

1. Introduction

Welcome to reply. This Privacy Policy constitutes a legally binding agreement between you and Fariz Anjum, a sole proprietorship operating under the brand name "reply." (hereinafter referred to as "reply.", "Company", "we", "us", and "our").

We are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy explains our practices regarding data collection, processing, and storage when you access our website, applications, and services (collectively, the "Service").

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

We collect information to provide, improve, and protect our Service. This includes information you provide directly, information collected automatically, and data received from third-party sources (specifically Google and YouTube).

2.1 Information You Provide

• •Account Information: When you register using Google OAuth, we collect your primary Google email address, profile name, and profile picture to authenticate your identity.
• •Service Configuration: Data you input into the Service, including custom reply templates, keyword triggers, and individual video configuration settings.
• •Communications: Information provided when you contact our support team, including your email address and the content of your messages.

2.2 Information from YouTube API Services

As a YouTube-focused tool, we access specific data via YouTube API Services. This includes:

• •Channel Data: Your YouTube Channel ID, channel name, and subscriber counts.
• •Content Data: Metadata of your videos (titles, IDs, descriptions) required to identify where comments are located.
• •Comment Data: The text, author name, and timestamp of public comments posted on your videos, which are processed to generate automated replies.

2.3 Information Collected Automatically

• •Usage Data: Details of your visits to our Service, including traffic data, logs, and other communication data and the resources that you access and use.
• •Device and Technical Data: Information about your computer and internet connection, including your IP address, operating system, and browser type.
• •Cookies and Tracking Technologies: We use cookies to operate the Service, remember your preferences, and maintain your session security.

3. How We Use Your Information

We use the information we collect for specific business purposes, including to:

• •Provide the Service: Process YouTube comments and publish replies on your behalf based on your configured templates.
• •Authenticate Users: Verify your identity and maintain the security of your account via Google OAuth.
• •Improve the Service: Analyze usage patterns to develop new features and enhance user experience.
• •Customer Support: Respond to your comments, questions, and requests.
• •Security: Detect, prevent, and address fraud, breach of terms, and technical issues.

4. Google User Data and Limited Use Policy

Our use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

• •No Surveillance: We do not use Google User Data for surveillance purposes.
• •No Sale of Data: We do not sell your Google User Data to third parties.
• •Proportionality: We only request access to the specific Google user data (scopes) necessary to provide the features of our Service.

5. Data Sharing and Disclosure

We respect the confidentiality of your information. We do not sell or rent your personal data. We may disclose your information only in the following situations:

• •With Service Providers: We may share data with trusted third-party vendors (e.g., cloud hosting providers, analytics services) who perform services on our behalf and are bound by confidentiality obligations.
• •Legal Compliance: We may disclose information if required to do so by law or in the good-faith belief that such action is necessary to comply with state and federal laws, or in response to a court order, judicial or other government subpoena, or warrant.
• •Business Transfers: If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

6. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.

• •Active Accounts: We retain your data while your account is active to provide the Service.
• •Deleted Accounts: Upon account deletion, your personal information, OAuth tokens, and configuration data are permanently removed from our active databases within 30 days.
• •Logs: Server logs and technical data may be retained for a limited period for security and debugging purposes before being automatically overwritten.

7. Data Security

We implement appropriate technical and organizational measures designed to protect the security of your personal information, including:

• •Encryption: Data is encrypted in transit using TLS 1.2+ protocols.
• •Token Security: OAuth tokens are stored using industry-standard encryption at rest.
• •Access Control: Access to personal data is strictly restricted to authorized personnel who require access to perform their job functions.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• •Access and Portability: Request a copy of the personal data we hold about you.
• •Correction: Request that we correct inaccurate or incomplete data.
• •Deletion: Request the permanent deletion of your account and associated data.
• •Revocation of Consent: You may revoke our access to your Google/YouTube account at any time via the Google Security Settings page (linked in Section 9).

To exercise these rights, please contact us at legal@tryreply.app.

9. Third-Party Links and YouTube

Our Service utilizes YouTube API Services. By using our Service, you agree to be bound by the YouTube Terms of Service and acknowledge the Google Privacy Policy.

• •YouTube Terms of Service: https://www.youtube.com/t/terms
• •Google Privacy Policy: https://policies.google.com/privacy
• •Revoking Access: You can revoke our access to your data via the Google Security Settings page: https://security.google.com/settings/security/permissions

10. Children's Privacy

Our Service is not directed to children under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without parental consent, we will take steps to delete that information.

11. International Data Transfers

Your information, including personal data, may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. By using the Service, you consent to this transfer.

12. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Information

If you have any questions about this Privacy Policy, please contact us: